Frequently Asked Questions
How long does production take?
How long does production take?
All artworks are produced to order. Standard production time is 3–4 weeks, depending on the size and framing selection. If you have a project deadline, please contact us prior to ordering and we will do our best to assist.
Can I request a rush order for a project deadline?
Can I request a rush order for a project deadline?
In some cases we may be able to accommodate expedited production. Please contact us before placing your order so we can confirm availability and timing.
Do you offer custom sizes?
Do you offer custom sizes?
Yes. Many artworks can be produced in custom sizes or alternative proportions depending on the original artwork file. Please contact us with the artwork reference and your required size for confirmation.
Can you help source artwork for a project?
Can you help source artwork for a project?
Yes. We regularly assist designers with artwork curation and sourcing for display homes, hospitality, and commercial spaces. If you are looking for something specific, please contact us and we can provide curated options from our catalogue.
Can I specify artwork not listed in the catalogue?
Can I specify artwork not listed in the catalogue?
Yes. In addition to our catalogue, we can often source artwork through our artist network and licensing partners. If you have something in mind, send through a reference image and we’ll explore options.
Do you offer custom framing?
Do you offer custom framing?
For larger projects or specific design requirements we can discuss custom framing options. Please contact us to discuss your project.
Do you offer trade pricing for designers?
Do you offer trade pricing for designers?
Yes. Trade pricing is available for interior designers, stylists, developers, and industry professionals. You can apply for a trade account via the registration page.
Can I order artwork for multiple projects?
Can I order artwork for multiple projects?
Absolutely. Many of our trade clients use Empty Studios as an ongoing artwork resource across multiple projects.
Where do you ship?
Where do you ship?
We ship Australia-wide. For large or commercial projects we can coordinate project deliveries or consolidated freight where required.
How is the artwork packaged?
How is the artwork packaged?
All artwork is carefully packaged to ensure safe transport. Framed works are professionally protected for freight.
Can artwork be returned?
Can artwork be returned?
As all artworks are produced to order, we do not accept returns for change of mind. If your order arrives damaged, please contact us within 48 hours of delivery so we can arrange a replacement.
Are you accepting artist submissions?
Are you accepting artist submissions?
We are always interested in discovering new artists. If you would like to be considered for representation, please submit your details via the Artist Submission page.